The ideal candidate has proven experience leading retention-led email and SMS strategies at a high level and understands what it takes to grow eCommerce brands through lifecycle marketing.
They are calm under pressure, structured in how they work and driven by clear commercial outcomes. They can lead client conversations with confidence, communicate strategy with clarity and break down performance in a way that is simple, honest and actionable.
They understand Klaviyo in depth. Flows, segmentation, campaign planning, SMS, A/B testing, deliverability, list health and the commercial thinking behind it. They can quickly audit an account, identify what’s working and what isn’t, and prioritise the actions that will drive the most impact.
They bring a strong analytical mindset, using data to uncover insight and guide decision-making. They are highly organised, self-directed and comfortable operating in ambiguity, taking ownership of complex, high-value accounts.
Above all, they are commercially sharp. They understand revenue, margins and the role retention plays in long-term growth, acting as a trusted partner to senior stakeholders and translating business objectives into effective Klaviyo strategies.
You will lead high-value Klaviyo accounts with the backing of a specialist retention team. You will work closely with the Klaviyo Team Lead and have a direct influence on how we evolve strategy, processes and overall client performance.
You will work with brands that give you the space to think commercially as well as technically, shaping lifecycle strategies that directly impact revenue and long-term growth.
We take development seriously. Regular training, strategic reviews and performance conversations are built into how we operate, so you can improve without feeling stretched too thin. You will get a new Mac or Windows laptop, full access to the tools you need and a clear path to grow within the team.
We build long-term client relationships through strong communication, clear reporting and results that hold up. If you want to shape how high-level retention marketing is delivered through Klaviyo, this role is a strong fit.
