If there’s anyone who knows how to keep clients happy and projects on track, it’s Pip.
With over a decade in digital agencies, she’s seen it all and kept her cool while juggling everything from ambitious start-ups to global accounts. She’s the steady hand, the problem-solver and, as it turns out, the kind of person who actually enjoys a good to-do list.
Let’s get to know her, shall we?
Give us a whistle-stop tour of your career journey to date:
I’ve been in the agency world for 14 years now. That’s long enough to have seen digital marketing go through more ‘next big things’ than I can count.
I cut my teeth as an account manager straight out of uni, working with everyone from ambitious start-ups to global brands. Over the years, I’ve dipped into almost every digital channel going, from building out email campaigns that convert to digging into CRO to figure out why a client’s website isn’t pulling its weight. What’s stuck throughout is my focus on building proper client relationships: the kind where you’re not just delivering projects, you’re also helping shape what comes next and truly understanding them, their objectives and their overall business.
Describe briefly a typical day in the life of your role:
There’s no such thing as a typical day, and that’s exactly how I like it. My main job is to be the go-to person for our Tier 1 clients, which means I’m checking in with them (and our teams) constantly, keeping projects moving, and making sure nothing slips through the cracks.
Some days that’s a lot of planning and calls; other days it’s solving problems on the fly. Either way, I’m the person making sure clients get the best of Climb & Conquer, and that we’re always one step ahead of what they need.
What made you want to join Climb & Conquer?
I’d been watching Climb & Conquer’s rise for a while, and it was clear this wasn’t just another agency grinding its team into the ground. There’s a real focus on trust, balance and doing brilliant work without burning out, which is precisely the kind of environment I wanted to be part of. The remote model fits perfectly with my family life, and I’m able to do a job I love and that I’m good at, in a way that offers real work/life balance.
What do you enjoy most about your role?
Two things: the relationships and the results. I love being that bridge between clients and our marketing teams, getting under the skin of what a business is trying to achieve and helping make it happen. And working alongside such a sharp team means I get to see clever strategies and ideas turn into real wins for clients, which is hugely satisfying.
And what’s the most challenging part?
Juggling priorities. When you’re looking after multiple clients, each with their own deadlines and demands, you need to know what to pick up first, what to park, and how to keep everyone feeling looked after. It’s a balancing act, but being naturally organised (and maybe a tiny bit obsessed with a good to-do list) makes it doable for me, fortunately.
What’s your hot take on Digital Marketing in 2025?
Digital’s moving faster than ever, but the basics still matter. AI might churn out content, and privacy rules might tighten, but if you’re not creating stuff people actually want to engage with, you’re nowhere. 2025 will be the year brands finally realise that relevance, trust and creativity aren’t optional extras, they’re the whole game.
If you could give one piece of advice to anyone looking to get into your field, what would it be?
Be curious. Ask questions. Don’t just nod along in meetings, get involved! Clients notice when you genuinely want to understand their world, and teams respect it too. Curiosity builds trust, and trust is what keeps clients coming back.
We’ll be introducing more members of our fast-growing team soon, and if you have any questions you’d love to see added to the list, do let us know over on LinkedIn!
